Technical Writing

Process Design and Instructional Writing

This project was completed for my Information Architecture class and involved the creation of a comprehensive, step-by-step guide for navigating the Calgary Board of Education (CBE) website to register a new student. The guide was designed to assist families unfamiliar with the CBE system, ensuring clarity and accessibility for both local and international users. The process included technical writing, user-centric design, and visual aids organized in an easy-to-follow format.

Created clear, step-by-step instructions for tasks such as creating a SchoolEngage account, adding a student, and completing registration. Aligned sections with the CBE website flow and included a Table of Contents for easy navigation. Simplified complex actions using direct verbs like "Click" and "Attach," and addressed key requirements including documentation, declarations, and pre-screening. Highlighted optional steps, common issues, and troubleshooting tips. Refined content through user feedback to ensure clarity, usability, and compliance with CBE policies.

The final deliverable was a professionally written and structured procedure that enabled first-time users to successfully navigate the registration process for alternative programs within the Calgary Board of Education. The guide provided clarity for complex steps, such as pre-screening, documentation uploads, and navigating lotteries.